FAQ

Welcome to the Forenoir Frequently Asked Questions page. We are here to make shopping with us go smoothly. If anything is missing below, please reach out.

Question 1: How long does an order take to arrive?

Handling Time: 1–2 business days. Transit Time: 5–7 business days. Estimated Delivery Time: 6–9 business days. Full details are in our Shipping Policy.

Question 2: Do you offer free shipping?

Yes. Every order ships free within the United States, with no minimum purchase. See our Shipping Policy for details.

Question 3: Where is Forenoir located?

Forenoir is a United States based online label offering jewelry, activewear and accessories, with shipping available within the United States.

Question 4: What happens if an item arrives defective?

Faulty items are replaced at no cost. Contact us within 30 days of delivery and we will take care of it. See our Return Policy.

Question 5: Can an order be cancelled after it is placed?

Yes, within 24 hours of placing it. Contact support as soon as possible so we can catch the order before it enters processing.

Question 6: What is the return policy?

Returns are simple within 30 days of delivery, as long as the piece is unworn with tags attached. The full process is laid out in our Return Policy.

Question 7: When is a refund issued after a return?

Once a return is received and inspected, the refund is initiated to the original payment method within 7 business days, depending on the payment provider. See our Refund Policy.

Question 8: How can customer support be reached?

Through our Contact Us page, or directly at info@forenoir.com.

Question 9: Do you ship internationally?

Not at this time. Shipping is exclusively within the United States.

Question 10: Is there a physical store location?

No, Forenoir is online only. Running without retail overhead is what lets us offer competitive pricing and a wider selection.

Question 11: Can bulk orders be placed for a business or organization?

Yes. Bulk orders are available. Contact customer support for pricing and details.

Question 12: What is the process for exchanging a product?

Exchange instructions are outlined in our Return Policy. Email us with the order number and the size, color, or style wanted instead, and we will guide the exchange through.